Frequently Asked Questions

How can I get free delivery?

  • Order online/phone by 5:00 PM local time (In most locations), and we will deliver your order free, the next business day (between 8:30 AM and 5:00 PM) within Lagos. Minimum purchase required is calculated after discounts and before taxes are applied
  • The following restrictions apply:
    1. Most furniture and oversized items are excluded (See below for details).
    2. Special Orders and custom printing orders are excluded. Delivery fees, if any, will be noted at checkout (See below for details)
    3. A delivery fee will be charged within our local delivery areas for orders less than N10, 000 based on order size, weight, shipping method and delivery address. Minimum fee is N500
    4. Click here for Weighted Delivery Fees.
    5. Additional charges may apply for orders outside our local delivery areas, including areas outside Nigeria
    6. Delivery fees, if any, will be noted at checkout.
    7. Delivery fees are non-refundable if the order or part of the order is returned unless the product is damaged or defective.
  • Delivery fees are subject to change without notice.

When will my order arrive?

  • Many items are available for next business-day delivery. We will notify you of your estimated delivery date when you place your order.
  • Delivery dates noted apply to orders placed online or via phone by 5:00 p.m. local time, in most locations.
  • Deliveries are made between 8 a.m. and 5 p.m., Monday through Friday. Delivery times are subject to holiday delivery schedules, inclement weather and acts of nature.
  • Some items may not be available for next business-day delivery. When applicable, we will note the item with an icon to inform you of the extended delivery time frames. This icon is displayed under the product description on the item page. The estimated delivery date will be provided at checkout.
  • Delivery times outside Nigeria may vary based upon the delivery address. Details regarding delivery for these orders will be provided when you place your order.
  • Custom printed items may take longer to ship due to the increased processing and production time. We do not currently deliver on weekends or holidays.

How long will it take to receive my custom order?

Due to the addition of production time, custom printed items will always take longer to ship than orders with non-customized items regardless of the shipping method selected. The addition of the proof approval process will further extend the number of days before a custom printed item is shipped. Please contact Custom Printing Customer Service for further details, as production times will differ depending on the manufacturer.

How are most furniture and oversized items delivered? (Excluding Special Orders. See below for Special Order details.)

  • Enhanced Delivery Service is required for oversized items, based on the product dimensions, weight and delivery zip code of the order.
  • Customers in local delivery areas will be contacted by our delivery carrier within 1-2 business days of placing an order to schedule an appointment for delivery. At that time, you can request a new delivery date to fit your schedule, including Saturday.
  • Enhanced Delivery Service is not available in all areas. You will be notified at checkout if your order qualifies for Enhanced Delivery Service.
  • Customers outside of local delivery areas should receive delivery within 3-10 days.
  • Due to location and shipping distances, delivery fees may vary and will be noted at checkout.
  • Delivery fees are subject to change without notice.

When will my order arrive?

  • Same day service is available in limited markets. Not all items or location qualify for Same Business-Day Delivery. If your order does not qualify for Same Business-Day Delivery, you will be notified at checkout.
  • If your order does qualify, and if place your order by 10 a.m. on any business day, you can arrange to have it delivered by 5 p.m. that same business day.
  • Select this option during the checkout process when you place your order. Your delivery fee will be calculated and applied at checkout.
  • Items that may be excluded include furniture, Special Order products, and other items that are shipped from a third party vendor or manufacturer.

Delivery Fee May Apply Icon

Based on product dimensions, weight and the delivery services in your zip code, additional delivery fees may apply. This charge is per order, regardless of how many products are ordered. Actual delivery prices will be provided at checkout. Delivery time frames vary, based on your location, and will be calculated at checkout. This is valid for in-stock furniture and oversized technology.

We reserve the right to modify or cancel the terms and conditions of these policies at any time without prior notice. Any modification will be effective immediately upon posting of the modified terms and conditions on